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FAQ
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Any orders with a claim for broken gachapon on arrival will be under strict review. This includes the capsule that you receive. We take these claims very seriously. If you see a broken gachapon, please take a picture of it immediately and send us the details.text goes here
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Since gachapon is “blind box” there are absolutely no exchanges and no returns to our store. Your gachapon are selected directly from our Gachapon machines. When you place an order with us, your Gachapon is selected directly from turning the handle from the Gacha machine. We cannot guarantee that you won’t receive duplicates. In case your Gachapon is received as damaged, you can contact us for more assistance.
For other items other than gachapon, unless specified, returns/exchanges are accepted as long as it is in brand new condition.