Return Policy

30-Day Return Window

Thank you for shopping at Tulip’s Toy Capsules. We hope you are delighted with your purchase. However, if you are not completely satisfied, we are here to help.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item must be returned within 30 days from the date of purchase.

  • The item is unopened, unused, and in the same condition that you received it.

  • The item must be in its original packaging.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used items.

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Sale items or gift cards.

Return Process

  1. Initiate a Return: To start a return, please contact our customer service team at our contact us page with your order number and details of the product you wish to return.

  2. Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to send your item back to us.

  3. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us.

Contact Us

If you have any questions about our return policy, please contact us at:

  • Email: tulipstoycapsules@gmail.com

Thank you for shopping at Tulip’s Toy Capsules!